Help with Slip Tracker
1. Email us
Write to us and a person will read it. We answer in English and Thai.
- Support
- support@sliptracker.app
- Privacy questions
- privacy@sliptracker.app
- Developer
- La Win Ko, trading as Slip Tracker
We aim to reply within 7 days. Email is the only way to reach us. There is no phone line and no chat.
2. Report a problem, or ask for something new
Something went wrong
Tell us what happened and what you expected. This opens an email with the questions in it.
You want it to do something it does not
Tell us what you want, and what it would help you do.
What to put in your message
These four things let us help you much faster:
- the app version, which is at the bottom of the Settings tab,
- your phone model, and its Android or iOS version,
- the language you use the app in,
- what you did, step by step, before the problem showed up.
Please do not email us a real slip, a bank account number, a transaction number, your passcode, a backup file, an export, or a screenshot of your real transactions. We do not need your financial details to help you, and we would rather not have them. If you can, show us the problem using a transaction you typed in yourself.
3. Common questions
What slips can it read?
It is built for Thai payment slips from K PLUS, SCB EASY, Krungthai NEXT, Bangkok Bank, and TrueMoney Wallet, in Thai or English. That includes PromptPay receipts paid through TrueMoney. Many Thai slips also print a QR code for checking the slip, and the app reads that directly to get the reference number and the bank. On Android, it reads Thai and English text and the QR code on supported slips. When a name is written in Thai, it fills it in and asks you to check it against the slip.
Slips from other apps are read a different way. It only fills in what it is sure of, and always asks you to check. Some slips still cannot be read.
You can change anything before you save it, and fix a saved transaction later too. The app does the reading, so it gets things wrong sometimes. It is built to stop and ask rather than guess, so check anything marked Needs review.
Do I need internet?
Not for the main thing. Reading a slip, saving it, sorting it into a category and everything in the whole-month spending guide all work with no connection. You only need internet to buy or restore purchases through Google Play or the App Store, and to use iCloud backup on iPhone.
Which phones work?
Android phones on Android 8.0 or later, and iPhones on iOS 16.4 or later.
It cannot see my photos
On Android, open Settings, then Apps, then Slip Tracker, then Permissions, and check what you allowed for photos. On iPhone, open Settings, find Slip Tracker, then Photos. You can also use Choose photos and hand it one picture at a time.
Where is my data kept?
On your phone. The app reads your slips there and keeps your transactions in an encrypted database. The app keeps a local copy of a saved slip's image so you can check it; backup files do not include that copy. We have no server for your transactions. The app asks RevenueCat whether your purchases are active. Only purchase information goes there. The Privacy Notice explains that in full.
Does it connect to my bank?
No. There is no bank login and nothing is pulled from your account. The app only reads the slip images you pick.
How do I back up?
Open Settings, then Backup and restore. You can save a backup file yourself and choose where to keep it. On iPhone, automatic iCloud backup is off until you turn it on. Once it is on, the app puts the same file in your own iCloud, at most once a day. That file goes to your iCloud, not to us.
How do I get my data out?
Open Settings, then Export data. You pick where the file goes, on your phone's usual share menu. Keep that file safe, like a bank statement.
I paid for Premium but it is gone
Open Settings, then Premium, then Restore purchases. Use the same Google Account (Android) or Apple Account (iPhone) you bought it with. Slip Tracker has no login of its own.
How does paying work?
Premium is a monthly or yearly subscription, or a one-time Lifetime purchase, from Google Play on Android or the App Store on iPhone. A subscription renews on its own until you cancel. You can cancel in the app, or in Google Play or your Apple Account. Lifetime never renews. The store shows you the price in your own currency before you buy.
If you get a new phone, open Settings, then Premium, then Restore purchases, and Premium comes back.
How do I cancel Premium?
Open Settings, then Premium, then Subscription. On Android, you can also cancel in Google Play, under Payments & subscriptions. Google takes the payment, so ask Google Play for a refund. On iPhone, you can also cancel in your Apple Account subscription settings. Apple takes the payment and Apple handles refunds, so ask Apple through Report a Problem.
How do I delete everything?
To remove one transaction, open it and delete it from its own screen. To remove everything, open Settings, then Delete all data, which wipes every transaction, rule and setting off your phone. Deleting the app removes its data too. You delete exported files, backup files and iCloud backups yourself.
Do I need Gemini Nano or Apple Intelligence?
No. Everything works without them. On a phone that supports one, you can turn on Gemini Nano for patterns (Android) or Apple Intelligence for patterns (iPhone) in Settings.